He has windows 10.
Probably not.
The auto-mount feature only works on Windows 8 and above. TBH there's a lot of folks out there that have no idea what Windows is, let alone what version they're running. If you've 100% seen with your own eyes he is running Windows 10, then something is probably broken with PowerShell, as that is what 7th Heaven is executing in the background to mount the disc.
See this page for how to do it manually with PowerShell:
https://docs.microsoft.com/en-us/powershell/module/storage/mount-diskimage?view=win10-ps. Altering the example a little bit for his ISO path, he would type:
Mount-DiskImage -ImagePath "C:\7th Heaven\Resources\FF7DISC1.ISO"Note any errors that may occur then research that problem to find a possible solution. Of course, that's not the only way this can be done. If truly on Windows 8 or above, you should just be able to double-click on the ISO (found in folder shown above) to mount it manually. If that still isn't working, something is hosed with his ISO support in Windows. Your last resort options are to rename a disk or USB stick to "FF7DISC1" or to download a 3rd party tool (there's a couple free ones out there) that you can use to mount the ISO file instead.
